Frequently Asked Questions

Everything you need to know about bringing Ember® warmth into your home.

How long does shipping typically take?

Orders are processed within 1-2 business days. Standard shipping within the continental US typically arrives in 3-5 business days, while expedited options are available at checkout.

What is your return policy?

We offer a 30-day trial period. If you are not completely satisfied with your Ember® product, you can return it in its original packaging for a full refund, minus shipping costs.

Do Ember® products come with a warranty?

Yes, all our home products are backed by a 1-year limited warranty that covers any defects in materials or workmanship under normal residential use.

How do I clean and maintain my Ember® items?

Maintenance varies by product. For most electronic items, we recommend wiping with a soft, damp cloth. Always ensure the device is unplugged and completely dry before use.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.

Do you ship internationally?

Currently, we ship to the United States, Canada, and select European countries. International shipping rates and delivery times are calculated at checkout based on your location.